Ordering on Thomas Gunn Navigation Services Online Shop
Dispatch & Delivery
Privacy and Security
Returns and Refunds
Changing Orders
- Find the Items You Want
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of our store in the top right corner of the page. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.
- Add them to the Shopping Basket
If you want to order an item from Thomas Gunn Online Shop, select the quantity of the item you want using the "+" and "-" buttons, and then click the "Buy" button. Once you have added an item to your Basket, you will be shown the current contents of your basket. To continue shopping, simply click on one of the shop's menu categories, or use the search function. Continue shopping until your basket contains all of the items you want to order. You can access the contents of your basket at any time by clicking the basket at the top right of every page of our website.
- Review Your Shopping Basket
Take a moment to review all of the items you have placed in your Basket. If you decide that you want to change the quantity of the items you have added to your Basket, simply adjust the quantity using the "+" and "-" buttons for the item, the quantity will then be adjusted accordingly. When you are ready to place an order for everything in your "Basket". Then select the country, to which you want the item to be delivered, next to "Please confirm your country as". Also you will need to select how you wish the item to be delivered. If your order is for less than £50 and weighs less than 2kg you will be able to select Royal Mail or DHL. If your order is for more than £50 or weighs more than 2kg then only DHL will be the available option. Once you have selected your delivery preference, click on the "Enter Card Holder Details" button.
- Placing Your Order - Enter Card Holder Details
Firstly enter your correspondence email address, which will be used to confirm your order, and also will allow you to login, view and change your current order in the "My Account" section of the webpage. Then enter all of your delivery information (Name, address, postcode, country, telephone, fax, and other information). Also enter all of your card details (your name, address, postcode, country and telephone number). Then tick the box to confirm you have read and agree to the Terms and Conditions and click "Next".
- Tracking Packages
If you have selected DHL to deliver your package, you can track its progress on the DHL website.
Royal Mail deliveries cannot be tracked online.
- UK Shipping Times
- Royal Mail - UK deliveries will take up to 48 hours to arrive.
- DHL - Next day delivery.
- International Shipping
- Royal Mail - Delivery time will depend on which country the product is being delivered to. We aim to deliver to European destinations within four working days and worldwide within six.
- DHL - Delivery time will depend on which country the product is being delivered to. The maximum time should be no more than 7 working days.
- Packaging Feedback
If your product is damaged or inadequately packaged please inform Thomas Gunn Navigation Services.
Email : weborders@thomasgunn.com
Phone : + 44 (0) 1224 595045
Address : REGISTERED OFFICE,
UNIT 1,
MILLER STREET,
ABERDEEN,
AB11 5AN,
SCOTLAND, UK
- Your Personal Privacy
Here at Thomas Gunn Navigation Services we take your privacy very seriously, this Privacy Policy sets out how we will treat your personal information. Please familiarise yourself with the information below before using or submitting information to the site.
- Your Permission
By using Thomas Gunn Navigation Services and submitting information to the site you are agreeing to the information set out in our Terms and Conditions.
- The Information we Collect
We collect the minimal information required to process orders. The delivery address, the order, and card details.
- Cookies
Thomas Gunn Navigation Services Online Store uses cookies on the website; these are text files sent by a web server to a web browser, which are then stored by the browser. To enable the web server to identify and track the browser's activity this text file is then sent back to the server each time the browser requests a page from the server.
While you are shopping on Thomas Gunn Navigation Services Online Shop, information, containing what you have added to your basket, will be kept on your computer.
Also if you have previously made an order on our site and chose to select "Save my details on this computer for the next time I visit Thomas Gunn", information will be stored on your computer to allow this.
Cookies may be stored by your browser on your computer's hard drive. Most browsers enable you to refuse cookies however this often has a negative impact on the usability of many websites.
- E-mail Subscriptions
While placing your order, you are asked whether you want to "Add me to the Thomas Gunn mailing list". If you chose this option, we will send you updates about Thomas Gunn Navigation Services and Thomas Gunn Navigation Services Online Shop.
We will never give your personal information or email address to any other company.
- Credit Card Security
Using your credit card to make purchases via our web site is a secure way to pay for your products - as safe as booking using the telephone.
- Transaction Security
All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
- Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
- Links to banks
Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
- Employee access
No individuals within Protx are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.
- How to Return an Item
If your product arrives damaged, or you are unsatisfied with it, please contact our web sales department who will tell you how to return your product.
- Your Statutory Rights
When your order arrives :
- You have the right to return or cancel your order for any reason. But there are some exceptions.
- If you do not like the goods or have changed your mind, you may cancel the order. This is usually within a seven-day 'cooling-off' period. (Please note that the rules for financial services (including consumer credit) may allow a different withdrawal period).
- When to cancel
You may cancel at any time until:
- The end of the seventh working day after the day on which you receive your goods; or
- The end of the seventh working day after the day on which the trader agreed to go ahead with the service.
- But please note that you might lose your right to cancel once the service has started.
- You also have a further three months to cancel if you were not given all the necessary written information. If the trader gives you this information late - but still before the three months are up - you will have seven days to cancel from the day you receive that information.
- How to cancel
To cancel your order, you must tell the seller in writing - by letter, fax or e-mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track its progress.
- Refunds after cancelling
- If you have already paid for the goods or services, the seller must refund your money within 30 days of you cancelling the agreement.
- If you have paid for the goods by a credit agreement suggested or organised by the seller, the agreement will be automatically cancelled.
- When you can't cancel
- Please note that there are circumstances when you cannot cancel unless the trader has given you a specific contractual right to do so.
- These are if:
- The trader has already started to provide the service within the cancellation period and you have agreed to this. You must have been told in writing - before the supplier agreed to carry out the service - that you would then lose your right to cancel.
- You had the goods made to your specifications or personalised.
- The items are likely to go off or deteriorate quickly, such as flowers or fresh foods.
- The goods by their nature cannot be returned.
- You have opened sealed software, CDs, DVDs etc.
- They are newspapers, periodicals or magazines.
- You bought betting, gaming or lottery services.
- The price is dependent on fluctuations in the financial market.
- Goods are clearly personalised.
- How to change your order
Orders and payments are usually processed immediately; therefore it is impossible to change your order online after it has been processed.
So please phone or email the web sales department, and they will advise you of the best way to change your order.
Telephone : + 44 (0) 1224 595045
Email : weborders@thomasgunn.com
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